--- title: Measuring Unmet Demand Working Group description: The Measuring Unmet Demand Working Group has been established to develop a robust, evidence-based measure of unmet demand for financial counselling services.  image: https://www.fcif.org.au/hubfs/Website%20banners%20(1)-1.png --- [![logo](https://www.fcif.org.au/hs-fs/hubfs/logo.png?width=215&height=90&name=logo.png "logo")](https://fcif.org.au?hsLang=en-au) - [Home](https://www.fcif.org.au) - About us - [About FCIF](https://www.fcif.org.au/aboutfcif) - [2025-2028 Grants Strategy](https://www.fcif.org.au/funding-strategy) - [Equity and Transparency](https://www.fcif.org.au/equity-transparency) - [Help videos (using Blackbaud](https://www.fcif.org.au/videohelp) - [Measuring Unmet Demand](https://www.fcif.org.au/measuring-unmet-demand-working-group) - [Feedback](https://www.fcif.org.au/contact-0) - [Share your story](https://www.fcif.org.au/share) - [Subscribe](https://www.fcif.org.au/subscribe) - [Contact us](https://www.fcif.org.au/contact) - Expansion - [Expansion Grants](https://www.fcif.org.au/expansion) - [External Reviewers](https://www.fcif.org.au/expansion-reviewers) - [2025 Applications](https://www.fcif.org.au/2025-expansion-grant-applications) - [2025 Outcomes and Feedback](https://www.fcif.org.au/outcomes-and-feedback-2025-expansion-grants) - Innovation - [Innovation Grants](https://www.fcif.org.au/innovation) - [2025 Innovation Grants](https://www.fcif.org.au/outcomes-2025innovationgrants) - [2026 Outcomes and Feedback](https://www.fcif.org.au/2026-innovation-outcomes) - [Innovation Advisory Panel](https://www.fcif.org.au/panel) - Workforce Capability - [Workforce Capability Grants](https://www.fcif.org.au/workforce-capability-round) - [Workforce Capability Advisory Panel](https://www.fcif.org.au/workforce-capability-advisory-panel) - Funding partners - [Funding partners](https://www.fcif.org.au/funding-partners) - [Become a contributor](https://www.fcif.org.au/becomeacontributor) - [Home](https://www.fcif.org.au) - About us - [About FCIF](https://www.fcif.org.au/aboutfcif) - [2025-2028 Grants Strategy](https://www.fcif.org.au/funding-strategy) - [Equity and Transparency](https://www.fcif.org.au/equity-transparency) - [Help videos (using Blackbaud](https://www.fcif.org.au/videohelp) - [Measuring Unmet Demand](https://www.fcif.org.au/measuring-unmet-demand-working-group) - [Feedback](https://www.fcif.org.au/contact-0) - [Share your story](https://www.fcif.org.au/share) - [Subscribe](https://www.fcif.org.au/subscribe) - [Contact us](https://www.fcif.org.au/contact) - Expansion - [Expansion Grants](https://www.fcif.org.au/expansion) - [External Reviewers](https://www.fcif.org.au/expansion-reviewers) - [2025 Applications](https://www.fcif.org.au/2025-expansion-grant-applications) - [2025 Outcomes and Feedback](https://www.fcif.org.au/outcomes-and-feedback-2025-expansion-grants) - Innovation - [Innovation Grants](https://www.fcif.org.au/innovation) - [2025 Innovation Grants](https://www.fcif.org.au/outcomes-2025innovationgrants) - [2026 Outcomes and Feedback](https://www.fcif.org.au/2026-innovation-outcomes) - [Innovation Advisory Panel](https://www.fcif.org.au/panel) - Workforce Capability - [Workforce Capability Grants](https://www.fcif.org.au/workforce-capability-round) - [Workforce Capability Advisory Panel](https://www.fcif.org.au/workforce-capability-advisory-panel) - Funding partners - [Funding partners](https://www.fcif.org.au/funding-partners) - [Become a contributor](https://www.fcif.org.au/becomeacontributor) Search Search - [SUBSCRIBE](https://www.fcif.org.au/subscribe) - [NEED HELP?](https://www.fcif.org.au/about-fc) - - - [SUBSCRIBE](https://www.fcif.org.au/subscribe) - [NEED HELP?](https://www.fcif.org.au/about-fc) - - Search Search # Measuring Unmet Demand Working Group       ## The challenge Best practice data standards in the financial counselling sector do not currently include a measure of unmet demand. The way that financial counselling service providers and funders collect data on their ability to meet demand for their services varies significantly. These factors make it difficult for funders, policy makers and service providers to enact measures that enable supply to better meet the demand for financial counselling services.   ## Purpose The Measuring Unmet Demand Working Group has been established to develop a robust, evidence-based measure of unmet demand for financial counselling services.  Key audiences for this project are policy makers, funders and service providers. The intention of the Working Group is that service providers adopt a standardised approach to measuring, collecting and reporting on their ability to meet service demand. This will facilitate more effective resource allocation, and evidence-based advocacy for increased resources where necessary.   The Working Group is being jointly convened by the Financial Counselling Industry Fund and [Financial Counselling Australia](https://www.financialcounsellingaustralia.org.au/). ![unbranded unmet demand socials for web](https://www.fcif.org.au/hubfs/unbranded%20unmet%20demand%20socials%20for%20web.gif "unbranded unmet demand socials for web") ## Working Group Objectives ![Innovation (2)-3](https://www.fcif.org.au/hs-fs/hubfs/Innovation%20(2)-3.png?width=100&height=100&name=Innovation%20(2)-3.png "Innovation (2)-3") #### 1. DEFINE agree on a definition of “unmet demand” for financial counselling services. ![Innovation-May-19-2025-05-34-55-0797-AM](https://www.fcif.org.au/hs-fs/hubfs/Innovation-May-19-2025-05-34-55-0797-AM.png?width=100&name=Innovation-May-19-2025-05-34-55-0797-AM.png "Innovation-May-19-2025-05-34-55-0797-AM") #### 2. MAP key data sources, methodologies, and assumptions currently used. ![Innovation (4)-1](https://www.fcif.org.au/hs-fs/hubfs/Innovation%20(4)-1.png?width=100&height=100&name=Innovation%20(4)-1.png "Innovation (4)-1") #### 3. IDENTIFY GAPS in existing data and methodologies for measuring unmet demand. ![Innovation (3)-2](https://www.fcif.org.au/hs-fs/hubfs/Innovation%20(3)-2.png?width=100&name=Innovation%20(3)-2.png "Innovation (3)-2") #### 4. DEVELOP & VALIDATE new measures or frameworks that accurately capture unmet demand. ![Innovation (5)-1](https://www.fcif.org.au/hs-fs/hubfs/Innovation%20(5)-1.png?width=100&height=100&name=Innovation%20(5)-1.png "Innovation (5)-1") #### 5. RECOMMEND best practice for data collection methodologies ## See also ### [**Our 2025-28 Grants Strategy**](https://www.fcif.org.au/funding-strategy?hsLang=en-au) ### Working Group members Membership of the Working Group has been drawn from the previously established group formed by FCA to advise on the finalisation of the Financial Counselling Outcomes Framework and National Minimum Data set. Additional members have been added to ensure broad geographic and service channel representation.  [![acnc-logo](https://www.fcif.org.au/hs-fs/hubfs/acnc-logo.png?width=200&height=201&name=acnc-logo.png "acnc-logo")](https://www.acnc.gov.au/charity/charities/f586a361-01fe-ee11-9f8a-00224893b0ed/profile) *We live and work on the lands of the Darkinjung people, and the Gadigal, Wangal and Gayamaygal people of the Eora Nation. We recognise them and other Traditional Custodians of this unceded land. We pay our respects to elders past and present. Always was, always will be, Aboriginal land.* © Financial Counselling Industry Fund. All rights reserved | [Privacy Policy](https://www.fcif.org.au/hubfs/Privacy%20Policy.pdf?hsLang=en-au)  ```json { "@context" : "https://schema.org", "@type" : "WebSite", "name" : "Financial Counselling Industry Fund", "url" : "https://www.fcif.org.au/" } ```