--- title: Outcomes and Feedback - 2025 Expansion Grants description: Recipents and feedback image: https://www.fcif.org.au/hubfs/Workforce%20Innovation%20Expansion%20(11).png --- [![logo](https://www.fcif.org.au/hs-fs/hubfs/logo.png?width=215&height=90&name=logo.png "logo")](https://fcif.org.au?hsLang=en-au) - [Home](https://www.fcif.org.au) - About us - [About FCIF](https://www.fcif.org.au/aboutfcif) - [2025-2028 Grants Strategy](https://www.fcif.org.au/funding-strategy) - [Equity and Transparency](https://www.fcif.org.au/equity-transparency) - [Help videos (using Blackbaud](https://www.fcif.org.au/videohelp) - [Measuring Unmet Demand](https://www.fcif.org.au/measuring-unmet-demand-working-group) - [Feedback](https://www.fcif.org.au/contact-0) - [Share your story](https://www.fcif.org.au/share) - [Subscribe](https://www.fcif.org.au/subscribe) - [Contact us](https://www.fcif.org.au/contact) - Expansion - [Expansion Grants](https://www.fcif.org.au/expansion) - [External Reviewers](https://www.fcif.org.au/expansion-reviewers) - [2025 Applications](https://www.fcif.org.au/2025-expansion-grant-applications) - [2025 Outcomes and Feedback](https://www.fcif.org.au/outcomes-and-feedback-2025-expansion-grants) - Innovation - [Innovation Grants](https://www.fcif.org.au/innovation) - [2025 Innovation Grants](https://www.fcif.org.au/outcomes-2025innovationgrants) - [2026 Outcomes and Feedback](https://www.fcif.org.au/2026-innovation-outcomes) - [Innovation Advisory Panel](https://www.fcif.org.au/panel) - Workforce Capability - [Workforce Capability Grants](https://www.fcif.org.au/workforce-capability-round) - [Workforce Capability Advisory Panel](https://www.fcif.org.au/workforce-capability-advisory-panel) - Funding partners - [Funding partners](https://www.fcif.org.au/funding-partners) - [Become a contributor](https://www.fcif.org.au/becomeacontributor) - [Home](https://www.fcif.org.au) - About us - [About FCIF](https://www.fcif.org.au/aboutfcif) - [2025-2028 Grants Strategy](https://www.fcif.org.au/funding-strategy) - [Equity and Transparency](https://www.fcif.org.au/equity-transparency) - [Help videos (using Blackbaud](https://www.fcif.org.au/videohelp) - [Measuring Unmet Demand](https://www.fcif.org.au/measuring-unmet-demand-working-group) - [Feedback](https://www.fcif.org.au/contact-0) - [Share your story](https://www.fcif.org.au/share) - [Subscribe](https://www.fcif.org.au/subscribe) - [Contact us](https://www.fcif.org.au/contact) - Expansion - [Expansion Grants](https://www.fcif.org.au/expansion) - [External Reviewers](https://www.fcif.org.au/expansion-reviewers) - [2025 Applications](https://www.fcif.org.au/2025-expansion-grant-applications) - [2025 Outcomes and Feedback](https://www.fcif.org.au/outcomes-and-feedback-2025-expansion-grants) - Innovation - [Innovation Grants](https://www.fcif.org.au/innovation) - [2025 Innovation Grants](https://www.fcif.org.au/outcomes-2025innovationgrants) - [2026 Outcomes and Feedback](https://www.fcif.org.au/2026-innovation-outcomes) - [Innovation Advisory Panel](https://www.fcif.org.au/panel) - Workforce Capability - [Workforce Capability Grants](https://www.fcif.org.au/workforce-capability-round) - [Workforce Capability Advisory Panel](https://www.fcif.org.au/workforce-capability-advisory-panel) - Funding partners - [Funding partners](https://www.fcif.org.au/funding-partners) - [Become a contributor](https://www.fcif.org.au/becomeacontributor) Search Search - [SUBSCRIBE](https://www.fcif.org.au/subscribe) - [NEED HELP?](https://www.fcif.org.au/about-fc) - - - [SUBSCRIBE](https://www.fcif.org.au/subscribe) - [NEED HELP?](https://www.fcif.org.au/about-fc) - - Search Search # 2025 Expansion Round   ### Outcomes & feedback   ## Grant recipients Grant recipients are listed below under the grant type they were awarded. All grants have a term of three years, beginning on 2 March 2026. More information regarding each grant is available **[HERE](https://www.fcif.org.au/hubfs/Expansion%20Grantees%20September%202026.pdf?hsLang=en-au).**   ### Indigenous Organisation Expansion Grants Jacaranda Community Centre Inc. - $479,797 Marra Worra Worra Aboriginal Corporation - $599,746 Money Mob Talkabout Limited - $599,746 ### National Expansion Grants Centre for Women's Economic Safety Ltd. - $396,852   Financial Rights Legal Centre - $362,796   Good Shepherd Australia New Zealand - $479,020   Knowmore Legal Service Limited - $479,414   Uniting (Victoria and Tasmania) Limited - $468,791 ### State/Territory Expansion Grants **ACT** Care - $358,792 The Trustee For The Salvation Army (NSW) Property Trust - $359,848  **NSW** Anglican Community Services - $479,752 Community Support & Outreach Services Central Coast Ltd - $479,797 Lifeline Northern Beaches Limited - $233,529 Macarthur Legal Centre Inc - $479,758 (Sydney South West) *The FCIF Board approved a variation to this grant in June 2026 recategorising it as a State/Territory Expansion Grant, in line with its updated service delivery footprint.*  Mission Australia - $479,797 Verto Ltd - $349,798 Wyong Neighborhood Centre Inc - $479,797 **NT** Lutheran Community Care - $597,750 **QLD** Shelter Housing Action Cairns Association Incorporated - $457,594 Tenants Queensland Ltd. - $347,418 Women's Legal Service Queensland Limited. - $479,797 **SA** Lutheran Community Care - $479,797 UnitingSA Ltd - $460,667 **TAS** Anglicare Tasmania Inc - $479,797 **VIC** Anglicare Victoria - $469,938 Bendigo Family And Financial Services Incorporated - $479,797 Finwell Support Limited - $479,797 The Trustee for The Salvation Army (Victoria) Property Trust - $479,797 **WA** Narrogin Community Support Association - $428,021 Redgum Justice Incorporated - $359,915 Women's Legal Service WA Inc. - $361,899 ### Target Region Expansion Grants **NSW** Kempsey Neighbourhood Centre Inc - $479,328 (Mid-North Coast) Padstow Community Care - $310,539 (Sydney Inner South West) The Trustee For The Salvation Army (NSW) Property Trust - $479,797 (Sydney Parramatta) Western NSW Community Legal Centre Inc - $472,500 (Far West & Orana) **NT** Central Australian Womens Legal Services Inc - $453,246 (Outback) **QLD** Indigenous Consumer Assistance Network Ltd - $599,746 (Outback) Regional Housing Limited - $444,779 (Wide Bay) Sero4 Limited - $479,797 (Darling Downs Maranoa) The Salvation Army (QLD) Property Trust - $479,797 (Ipswich) YFS Ltd - $479,797 (Logan Beaudesert) **SA** Anglican Community Care Incorporated - $479,465 (South East)  Centacare Catholic Country SA Limited - $599,746 (Outback) Zahra Foundation Australia - $471,963 (Adelaide North) **TAS** The Trustee For The Salvation Army (Tasmania) Property Trust - $479,797 (West & North West) **VIC** Vincentcare Victoria - $479,797 (Shepparton) **WA** Earth Garden Foundation Australia Ltd - $453,495 (Outback North) Finucare - $479,797 (Mandurah) Ruah Community Services Limited - $592,834 (Outback South) ![Website banners (5)-1](https://www.fcif.org.au/hubfs/Website%20banners%20(5)-1.png "Website banners (5)-1") --- ## What made a strong application?   #### 1. Demonstrating unmet demand ##### Unmet demand Strong applications provided clear, applicant-specific data showing unmet demand, such as long wait times (over two weeks) and/or high turnaway rates. Very strong applications analysed trends over time or client characteristics and ensured the data aligned with the rest of the application. ##### Qualitative analysis Strong applications clearly explained their inability to meet current demand (“the queue at the door”), recognising the round focused on unmet demand rather than unmet need. Qualitative explanations were consistent with the data and, where relevant, referenced broader economic, social or service-related factors. ##### Innovative practice Very strong applications showed how operational changes had already been implemented to address demand, demonstrated their impact and explained why unmet demand persisted. ##### New entrants Strong new-entrant applications clearly demonstrated existing demand for financial counselling, even where services were not yet delivered, and supported this with relevant organisational data.   #### 2. Demonstrating Impact ##### Forecast outcomes Strong applications clearly outlined the quantity and quality of services to be delivered and how these would reduce unmet demand. Very strong applications provided robust forecasts linked directly to unmet demand data. ##### Specificity of proposal Strong applications clearly described how funding would be used, including staffing, roles, specialisations, and service delivery locations and method ##### Data-driven Strong applications showed that service delivery models were informed by unmet demand data, particularly where changes to standard practice were proposed. ##### Efficient use of funds Very strong applications demonstrated strategic and realistic use of funding to maximise impact, based on proven service delivery approaches.   #### 3. Efficiency and capability ##### Track record Strong applications demonstrated a solid delivery history and positive funder feedback (Grant Guidelines allowed an applicant’s past service delivery performance to be considered during the assessment process).  ##### Deliverability Strong applicants demonstrated they had the systems, partnerships and professional membership supervision, training and development needed to deliver financial counselling services. New entrants clearly demonstrated this readiness.  ##### Risk management Strong applications identified key organisational and contextual risks and outlined practical mitigation strategies. ##### Data collection Strong applications demonstrated robust systems for collecting service delivery and client outcome data. ##### Budget and expenses Strong applications presented clear, detailed budgets aligned with proposed activities. Very strong applications kept administrative costs under 20%, offered competitive FTE for the grant amount and appropriately scaled non-staffing expenses to service delivery outcomes.    ---    [![acnc-logo](https://www.fcif.org.au/hs-fs/hubfs/acnc-logo.png?width=200&height=201&name=acnc-logo.png "acnc-logo")](https://www.acnc.gov.au/charity/charities/f586a361-01fe-ee11-9f8a-00224893b0ed/profile) *We live and work on the lands of the Darkinjung people, and the Gadigal, Wangal and Gayamaygal people of the Eora Nation. We recognise them and other Traditional Custodians of this unceded land. We pay our respects to elders past and present. Always was, always will be, Aboriginal land.* © Financial Counselling Industry Fund. All rights reserved | [Privacy Policy](https://www.fcif.org.au/hubfs/Privacy%20Policy.pdf?hsLang=en-au)  ```json { "@context" : "https://schema.org", "@type" : "WebSite", "name" : "Financial Counselling Industry Fund", "url" : "https://www.fcif.org.au/" } ```